I got a phone call from a customer who had purchased from my site just several days before, saying that when she went to checkout she got an error message at the final stage of the checkout saying "No items have been selected."
She had selected 3 items and they showed correctly all the way through the process, until the final click.
I had her give me the information on the phone and duplicated her purchase myself. She ordered 3 good items, everything went properly, shipping and sales taxes were computed as they should have been, but when I clicked the final button, after filling in all of the credit card info, etc. I also got the same message.
I saved the sale by entering the card info through the gateway virtual terminal, but I can't help but wonder how many sales I've lost because folks haven't called, just moved on......
I've been with iTransact for 4 or 5 years, before getting the Agora cart and this is the first time I've gotten a call of this sort.
Any ideas?