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[Personal information removed from the post again. Please stop posting exact copies of your order log. When doing so please edit out the customers information!!!!]

Two times i already got a orderlog without a product
The last one this evening: i was curious, because the customer has filled in the whole orderform ( this is a lot of work for.. to play)
So i e-mailed this person for a reaction and correct the order ( he said he forget to "add to cart" )

Quote:

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-
Order Date: Sunday, May 8, 2005 at 19:53:52
Gateway: Offline

--PRODUCT INFORMATION--

--ORDER INFORMATION--

CUSTID: 2268748.19613
INVOICE: 1115574657
SUBTOTAL: € 0.00
TOTAL: € 0.00 METHOD:
NUMBER: XXXXXXXX
DESCRIPTION: Online Order

BILLING INFORMATION --------------

NAME: XXXXXX Tijssen
ADDRESS: XXXXXXXX
CITY: hoorn
STATE:
ZIP: XXXXXX
COUNTRY: nederland
PHONE: XXXXXXXXXXX
EMAIL: XXXXXXXXXXXXXXXXXXXXXX

SHIPPING INFORMATION --------------

SHIP VIA: TPGrembours
NAME: XXXXXX Tijssen
ADDRESS: XXXXXXXXXX
CITY: hoorn
STATE:
ZIP: XXXXXXX
COUNTRY:

ORDER NOTES -------------------

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

He did make again a correct order now by saying he add a product

Q: i try to reproduce this "ghostorder" but i failed to get it

The question is now how deals the customer with the orderingsystem that i got now ghost productorderlog?( no product in it)

Note: the customer says that he did not get a confirmation e-mail from this order?


Well i tried to make a empty ( 0= zero) order for a product => the shoppingcart is not showing up now=> so there is no access to the ordering

Q: how did the customer this?

Doumawis

hell-o
just go ahead and charge the CC for the item he didn't buy for 0.00
i think there is a hack someplace to prevent a zero total from being "purchased". until you find it or sombody comes up with a link or a solution then just tell them to go back to the store and add what they wanted to buy then check out. agoracart is a really good program but it can't read minds....yet. stay tuned, it wont be long.
i'll see if i can find the solution when i have time to look.
regards,
dan

But .. eh there is no chance to enter the ordering if you "add to cart" a product with a quantity equal to zero
But perhaps you can enter a product with a price 0 as you mentioned ( a zero total )

So a explanation can be that there are some products are priced for 0 Euro ( there are some test or still to add some products in the database)

But if you studied the order here above than this product was never 0 priced , so ..

The interesting thing is : how to reproduce this ?

Well i do have another important issue of SEO => i ask it there later on this forum on the right topic, because i am unsure about the present google ranking : i redirect the shop and if search for : www.zerospec.com in Google : nothing to see on the whole internet : woow
doumawis

I made a test order with price = 0 and no shipping ( =0) i filled in the shippinglogic

i do get a testorder and it looks the same as from the customer above

Quote:

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-
Order Date: Monday, May 9, 2005 at 23:33:58
Gateway: Offline

--PRODUCT INFORMATION--

Quantity: 1
Product: koplampfog (€ 0.00 ea.)
Options:
Cost (each): € 0.00
Item Subtotal: € 0.00
Weight. each: 2.5
Total Weight.: 2.5

--ORDER INFORMATION--

CUSTID: 483530.25391
INVOICE: 1115637513
SUBTOTAL: € 0.00
TOTAL: € 0.00
METHOD:
NUMBER: XXXXXXXX
DESCRIPTION: Online Order

BILLING INFORMATION --------------

NAME: 3333 33333
ADDRESS: 333333
CITY: 3333333
STATE:
ZIP: 333333
COUNTRY:
PHONE: 333
EMAIL: jjjjj

SHIPPING INFORMATION --------------

SHIP VIA: TPGrembours
NAME: 3333 33333
ADDRESS: 333333
CITY: 3333333
STATE:
ZIP: 333333
COUNTRY:

ORDER NOTES -------------------

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

Note: i did not get a confirmation e-mail ( nor the customer got this too)

reasoning: in fact it is no order , so the customer don't get a confirmation e-mail
BUT in this case of the customer he thought he ordered a product : and he is waiting for ever for his product

So i must correct this

The only explanation i can find that the customer was playing with the ordersytem: thinking he was ordering a product with value 0 Euro ( later he wrote that this was not a order)

Note: this situation occurs now on the shop, because there are some product not priced ( there are zero = 0 )

So the solution is to price even a temporary product with a fantasy price( no zero prices) when it can become later a permanent price

the database gives perhaps one list for all products to check if they are 0

well it seems spooky at first sight , but it was not a ghostorder from somewhere out there in the virtual internet universum

doumajan