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I am having trouble with my web site. I recently changed around the process of how you order pictures. So that it is fully understood I will try to be as clear as possible!

If you visit this link: http://www.airplanephotozone.com/shopapz/viewphoto/87122705.php you will find a Buy a Print link in yellow in the information table. I currently have to different agora directories installed on my server so that I can keep all the galleries seperate from the actual checkout. My two folder directories are the same thing. One is just /shopapz and the other is /purchase, which actually holds all the pictures that are for sale. If you click on the link you will see it directs you to the /purchase directory of agoracart where you select your size and quantity. When you select add to cart it put it into the check out and does everything correct.

The problem I am having is that no product information is displayed in the order logs. It displays the shipping and the customer information, but its missing the key element wich would be the product ID, size, and quantity. I did notice one thing..that when you click on the "checkout" link in the light gray box above the cart contents it doesnt display any of the information anymore that was previously in the cart, but when you click the orange checkout link it keeps them in there??

I can't seem to figure out what is wrong. I have played around with my payment gateways and everything and the product information is still not showing up. Am I losing something in the transfer from one agora directory to the other?

Here is an example of what my order log looks like:
Order Date: Sunday, January 7, 2007 at 23:56:48
Gateway: 2checkout

--PRODUCT INFORMATION--

--ORDER INFORMATION--

CUSTID: 8663618.16726
INVOICE: 1168235664
SHIPPING: 6
TOTAL: 11.99
METHOD:
TYPE:
DESCRIPTION: Airplane Photo Zone Online Store

RESP CODE: 1
RESP SUBCODE:
REASON CODE:
REASON TEXT:
AUTH CODE:
AVS CODE:
TRANS ID: 3595878029

BILLING INFORMATION --------------

NAME:
COMPANY:
ADDRESS:
CITY:
STATE:
ZIP:
COUNTRY:
PHONE: 651-245-1465
FAX:
EMAIL: airborn_747@yahoo.com

SHIPPING INFORMATION --------------

SHIP VIA:
NAME: Cyrus Cambata
COMPANY:
ADDRESS: 830 Sherwood Rd
CITY: Shoreview
STATE: MN
ZIP: 55126
COUNTRY:

ORDER NOTES -------------------

Order originated from IP ADDR:

Is there anything that can be done to fix this??

Thanks!!

Tim

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Tim,
I think i found the problem...
Your store's URL is:
http://www.airplanephotozone.com/purchase/agora.cgi

However, your "Checkout" link is bringing up:
http://www.airplanephotozone.com/shopapz/agora.cgi

So, if the 'Checkout' link is clicked, the customer is taken to a site that has NOTHING in the cart.
Hence, the reason why there is no product information...
Check the Main AgoraCart Store Settings and see if you have that other URL (shopapz) in the Secure/SSL URL field. Change it to be the same as the store URL...

Also, I noticed that the 2Checkout-orderform.html file looks like it has not been uploaded in ASCII mode. Reupload forcing it to upload in ASCII.

So, you need


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God Bless!
Bonnie - AgoraCart Moderator

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Thanks Bonnie for all your help!!! It is always appreciated! Happy New year!! Very Happy

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