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AgoraCart Free User Forums

This is the official FAQ and Cool Tips guide For the AgoraCart shopping Cart software


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What does it mean when it says STATUS: DUPLICATE??
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Post What does it mean when it says STATUS: DUPLICATE?? 
First, I use AgoraCart Store Manager ver 5.0.000 and the Gateway is LinkpointConnect.

Lately, I've had several orders come through with only one email with the subject "AgoraCart - LinkpointConnect Order xxxxxx". When this happens, I do NOT get the other emails (one from the Gateway, the Receipt, etc). The one email I do get looks like all the others except STATUS: DUPLICATE. For example:

Order Date: Friday, November 30, 2007 at 23:16:10
Gateway: LinkpointConnect

--PRODUCT INFORMATION--

Quantity: 1
Product: 21 Inch Expandable Steel Baton ($25.95 ea.)
Part Number: ESB21
Cost (each): $25.95
Item Subtotal: $25.95

--ORDER INFORMATION--

Order ID: XXXX78|119XXXX6032
STATUS: DUPLICATE
APPROVAL CODE:
Charge Total: 31.85
CC Type: V
Card #: (Visa) ....2686
Exp Month: 01
Exp Year: 2008

SUBTOTAL: 25.95
SHIPPING: 5.95
TOTAL TAXES: 0.00
GRAND TOTAL: 31.85

BILLING INFORMATION --------------

NAME: xxxx
ADDRESS1: xxxxxx
CITY: xxxxxxx
STATE: xxx
ZIP: xxxxx
COUNTRY: US
PHONE:
FAX:
EMAIL: xxxx@YAHOO.COM

SHIPPING INFORMATION --------------

NAME: xxxx
ADDRESS1: xxxxxx
CITY: xxxxxxx
STATE: xxx
ZIP: xxxxx
COUNTRY: US

ORDER NOTES -------------------



Any idea why this is happening every few orders? All the other orders are fine.

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Linkpoint sends a duplicate approval... This is a normal process that Linkpoint does. If Agora, for some strange reason, doesn't get the 1st post back from Linkpoint, it will get the 2nd post back and log the order, but it will read as a duplicate. Just double check the Linkpoint transaction log (in your Linkpoint control panel at Linkpoint) to be sure that the transaction match the orders in the AgoraCart Order Log.

HTH!


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Bonnie - AgoraCart Moderator

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