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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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 Thanks
That worked perfectly. Does this make any sense to you:
This is in reference to the fact that we cannot complete an order through the system. We keep getting an error when the customer tries to submit the order in linkpoint.
"They said the problem is with your code at the secureorderform button, where you have establishing a static OID value, and it has to change with every order. So, remove the static Order ID and make it change."
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Wed May 18, 05 8:59 am |
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scottcrew
Moderator
Joined: 13 Feb 2004
Posts: 7516
Location: The West Side of MI USA
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The OID isn't static... It changes with each user. The cart_id & invoice numbers are unique to each user.
So, not sure what may be happening, except if the cart_id is hard coded somewhere.
At what point of the check out process does the error occur?
HTH!
_________________ God Bless!
Bonnie - AgoraCart Moderator
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| Wed May 18, 05 12:10 pm |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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thanks
Ok the issue seems to be resolved.
On the step one of the cart, can there be a ship to and a bill to form (with option to leave Ship To blank if same as Bill To)
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Wed May 18, 05 1:58 pm |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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one more thing
My client placed and order and never received a confirmation email nor the info from the ship/bill form. Any reason that you can think of??
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Wed May 18, 05 1:59 pm |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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SORRY
scratch the lastmessage, he did receive a confirmation email but it did not however tell him what he was ordering. Only a price. It has his name, address, order #,time, cc etc. . .
How can we get the email to state what was ordered or where do we find out in the system what was ordered.
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Wed May 18, 05 2:22 pm |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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hi
There seems to be nothing in the order log? Whoul dthis be where the order information would be?
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Wed May 18, 05 2:25 pm |
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scottcrew
Moderator
Joined: 13 Feb 2004
Posts: 7516
Location: The West Side of MI USA
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That means things are not being passed back to the cart...
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Bonnie - AgoraCart Moderator
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| Wed May 18, 05 2:43 pm |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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ok
so what would be a possible solution?
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Wed May 18, 05 2:45 pm |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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hey
When we go through the check out process, all the way through linkpoint, it then kicks up to the success.html page we set up when the process is completed. We get an email receipt for the order, but we just have no clue what it is that was ordered.
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Wed May 18, 05 3:10 pm |
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scottcrew
Moderator
Joined: 13 Feb 2004
Posts: 7516
Location: The West Side of MI USA
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Well, I think that sending to the success.html page may be the problem, because you are not posting back to the cart...
HTH!
_________________ God Bless!
Bonnie - AgoraCart Moderator
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| Thu May 19, 05 4:39 am |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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So how would we normally post back to the cart?
_________________ Dan Nazario
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Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Thu May 19, 05 10:47 am |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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Right now it is set up on linkpoints end that when the credit card info is input and the customer hits submit, it either goes to an error.html page or a success.htmlpage. These are setting on linkpints end
_________________ Dan Nazario
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Email: dan@webcando.com
Web: http://www.webcando.com
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| Thu May 19, 05 10:48 am |
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scottcrew
Moderator
Joined: 13 Feb 2004
Posts: 7516
Location: The West Side of MI USA
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Well, that is where it needs to be fixed.
Did you follow the instructions at:
http://www.agoracart.com/help/linkpointbasic.html
In particular, you nee to make sure you have done the following:
Quote:
6. Enter your Confirmation URL (text only): link, which will look something like these examples:
* http://www.mycompany.com/store/agora.cgi
* SSL: https://www.mycompany.com/store/agora.cgi
* Shared SSL: https://secure.hostcompany.com/~username/store/agora.cgi
7. Select the box next to URL is a CGI script in the Confirmation URL settings area. 8. this is optional but a good idea - works best if using SSL or shared SSL.
Select the Auto-Forwarding box next to Automatically display specified URL after the LinkPoint HTML receipt page in the Confirmation URL settings area. This will automatically forward the customer to your store once the payment is completed successfully, leaving less chance for missing order logs and confirmation emails not sent from the cart.
HTH!
_________________ God Bless!
Bonnie - AgoraCart Moderator
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| Thu May 19, 05 11:02 am |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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OK I had the correct url for the (Confirmation URL" however I didn't have URL is a CGI script checked.
My one question is why, if the process checks out on the carts end, does the store owner not get an email from the system saying that an order was placed?
In the agoracart manager, in the main store settings this is what I have:
URL of the /images directory : http://www.acanthuspress.com/cgi-bin/store/html/images
Store URL : http://www.acanthuspress.com/cgi-bin/store/agora.cgi
SSL URL : https://www.acanthuspress.com/cgi-bin/store/agora.cgi
Do you wish to have orders e-mailed to you? YES
Do you wish to have the orders written to a log file? YES
Choose a unique name for your log file. your_order.log
Do you wish to verify orders with the database info? NO
How do you want to generate database based html product pages? Maybe
Use 0077 umask? YES
Scramble CC Info? Yes
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Thu May 19, 05 11:21 am |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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Your pay connection setting:
Submission Form URL (text only): http://www.acanthuspress.com/cgi-bin/store/agora.cgi
Confirmation URL (text only): http://www.acanthuspress.com/success.html
CGI page:
URL is a CGI script: checked
Auto forwarding:
Automatically display specified URL after the YourPay HTML receipt page. checked
Failure Page (text only): http://www.acanthuspress.com/error.html
Customer's Receipt: YES
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Thu May 19, 05 11:24 am |
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scottcrew
Moderator
Joined: 13 Feb 2004
Posts: 7516
Location: The West Side of MI USA
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You need to have the Confirmation URL set to:
http://www.acanthuspress.com/cgi-bin/store/agora.cgi
OR
https://www.acanthuspress.com/cgi-bin/store/agora.cgi
Linkpoint MUST send the info back to the script.
The submission for URL is not the one that the pass back info is sent to...
HTH!
_________________ God Bless!
Bonnie - AgoraCart Moderator
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| Thu May 19, 05 11:49 am |
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webcando
User - One Blade
Joined: 22 Mar 2005
Posts: 65
Location: Massapequa, NY
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Great
That works perfectly. Thanks a bunch.
_________________ Dan Nazario
VP of Development
Webcando.com
Email: dan@webcando.com
Web: http://www.webcando.com
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| Thu May 19, 05 4:53 pm |
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