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tracewerks
Newbie
Joined: 29 Aug 2004
Posts: 5
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 Wacky gateway problem
So I've configured the cart and the gateway and everything seems to be in order *ahem* *cough-cough*..
Myself, and a lot of other people are making successful transactions but then some people can't - like 1/5. When they go to checkout it say 'no items in your cart'.
I've tested the system on Win Xp, 2000, 98 and OS X under IE, Opera, Safari and Firefox and I cannot replicate the error. I've checked it at different physical locations too..
My client had the error once also, but later it didn't error. Others have reported the same error consistently..
Anyone have any ideas what could making this thing to trip out for some people??
Please help - I am going eXPLode :shock: rrrRRRR!!!!!!
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| Thu Sep 16, 04 6:58 pm |
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Dan
Guest
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RE: Wacky gateway problem
hell-o
what does your manager>error log say?
how about your domain error log?
for the ones consistantly experianceing problems you need to know their navigation paths, firewalls, isp (aol by any chance?).
who is your hosting company?
what cutomizations have you done to the core code?
do any of your product names, categories or descriptions have illegal characters in them?
there are tons of reasons why this may happen but it is very rare. so either it's your host, your clients or something you did that is in conflict with perl/cgi.
regards,
dan
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| Thu Sep 16, 04 9:07 pm |
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tracewerks
Newbie
Joined: 29 Aug 2004
Posts: 5
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Hosting comp = ipowerweb
customization = none really, just basic cart
illegal chars = none at all, been through the database 100000 times
error log = empty except for one I made when I first created the store during testing (july)
it seems pretty random - of course - cuz' I don't know why it happens.
the error is between the cart and the gateway as the error happens on clicking 'secure orderform'
I've started sending out questionaires to the people who report the problem asking for os, browser, isp info.. I've tried everything and cant get the error to happen. but theres a bunch of clients who seem to have no problem getting it! *aCk!*
thanks for the help man.. hope to figure this out
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| Thu Sep 16, 04 11:28 pm |
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Dan
Guest
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RE: Wacky gateway problem
hell-o
try turning your cookies off in your browser then do a check out. if the cart shows no contents then something is broken inside the store. are you sure all files were uploaded in ascii (except for images)? take a look at your gateway html source (download ftp in ascii) and compare to an original. look for missing script or corrupted script such as "&" changed to &
do you have navigation of your site set up so ppl are clicking in and out of the store?
please post a url to your storefront and post which gateway you're using.
regards,
dan
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| Thu Sep 16, 04 11:47 pm |
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tracewerks
Newbie
Joined: 29 Aug 2004
Posts: 5
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I've run through without cookies and it works fine. Also checked out the store code man and it looks clean (pulling hair out!)
store is at h**p://www.premier-fundraising.com/
gateway is iTransact
the database is a single ascii file, tab-deliminated
I've been through it turbo-times. would the store
work as often as it does if it were an issue with the
dB? It's working for more than 4/5 clients..
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| Thu Sep 16, 04 11:50 pm |
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tracewerks
Newbie
Joined: 29 Aug 2004
Posts: 5
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just a note, first person replied to the questionaire-
using aol
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| Fri Sep 17, 04 12:31 am |
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scottcrew
Moderator
Joined: 13 Feb 2004
Posts: 7516
Location: The West Side of MI USA
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AOL is one of the biggest pains on the internet they make surfing and using websites *very* difficult. I would not be surprised if that is the whole problem. The browser may be AOL's browser. I wonder if that same customer would get the same problem if they just opened the internet explorer *without* clicking on any of the AOL stuff to open it.
????
_________________ God Bless!
Bonnie - AgoraCart Moderator
Get a Gold Membership
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| Fri Sep 17, 04 4:53 am |
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Mister Ed
E-commerce Engineer
Joined: 05 Nov 2003
Posts: 311
Location: If I told you, I'd have to kick yer cat! If I must: Out standing in my field of course!
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Howdy,
anyone using AOL's or Walmart's Browsers will have problems.. but then again they will have problems on a lot of sites. They are actually designed that way... sorta a frustration trick to keep folks in their own realms of influence. so we might want to start looking at detecting such browsers or making a note if theya re having probs that they can download Exploder, Netscape, Mozilla, or Opera which all work fine.
AOL users will also never be able to log into the store managers.
Mister Ed
_________________ Vote Mister Ed for Prez 2012, for a REAL change.
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| Wed Sep 22, 04 10:18 am |
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tracewerks
Newbie
Joined: 29 Aug 2004
Posts: 5
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well, unfortunately the reports have been equally AOL and people using IE 6 .. so I really don't know what to think.
*sigh*
Next step in ironing this out is to hire a comp to go through it and troubleshoot it? Any ideas?
cost, etc?
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| Mon Sep 27, 04 12:32 am |
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ewelin
Guest
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agoracart does provide a couple of options for you.... there is 1 on 1 mentoring where someone will be assisnged to help you out... as well as tech support for a single issue covering troubleshooting of an install, upgrade, server issue, or code problem.
for more information go to the following link
http://www.agoracartpro.com/proshop/agora.cgi?product=Tech_Support
if you are a member let me know as i'll provide you with a link for member pricing on similar options and a couple others as well....
Best of Luck
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| Mon Sep 27, 04 5:43 am |
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Dan
Guest
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RE: Wacky gateway problem
hell-o
did you ever get this problem resolved?
i went to your site but couldn't find a store link. :-(
regards,
dan
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| Thu Oct 28, 04 1:14 am |
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